Avocet policies
Refund & Cancellation Policy
Effective date: March 2, 2026
General Policy
Refund eligibility depends on supplier rules (airline, hotel, embassy, operator) and stage of processing.
Non-Refundable Items
- Embassy/consular fees once submitted
- Third-party supplier charges marked non-refundable
- Service work already completed (documentation/review/processing)
Cancellations
Cancellation requests must be submitted in writing via email with booking reference.
Refund Processing
Where eligible, refunds are processed after receiving funds from suppliers, less applicable service charges and bank fees.
Support
For case-by-case review, email info@avocetholdings.lk.